Legal Information and Privacy

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR); in Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD); in Guidelines 05/2020 on consent under Regulation 2016/679 and in the Guide on the use of cookies published by the Spanish Data Protection Agency (AEPD), Raúl Asencio Pastelerías, S.L. informs that the option to “continue browsing” does not constitute, under any circumstances, a valid form of consent. With regard to “cookie walls,” consent is considered to be freely given; that is, access to the service and its features is not conditional on consenting to the use of cookies.

Raúl Asencio Pastelerías, S.L. and its subsidiaries (hereinafter, “we,” “our,” “us”) respect the privacy rights of their online users (“you,” “your”) and recognize the importance of protecting the personal information collected about them. Raúl Asencio Pastelerías, S.L. has adopted a comprehensive corporate Privacy Policy that sets out how we collect, store, and use the information you provide to us.

If you are under 18 years of age, you must inform your parents or guardians about the Privacy Policy of Raúl Asencio Pastelerías, S.L. and the General Terms and Conditions of Sale, who must approve the Privacy Policy and the General Terms and Conditions of Sale before you register at https://raulasencio.es/ or place an order with Raúl Asencio Pastelerías, S.L.

The following information is provided by Raúl Asencio Pastelerías, S.L. so that you can be fully informed about our Privacy Policy. By visiting https://raulasencio.es/, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions of Sale. If you do not agree with this Privacy Policy and/or the General Terms and Conditions of Sale, please do not access or use this website.

This Privacy Policy does not apply to websites managed by other companies or organizations with which we are affiliated. Raúl Asencio Pastelerías, S.L. is not responsible for the personal information you submit to third parties through our website. Please ensure that you have read the Privacy Policy of these other companies or organizations before submitting your data.

 

What information do we collect from you and how?

Raúl Asencio Pastelerías, S.L. collects personal information in several ways, when you place an order, when you participate in contests, promotions and/or other activities in which we ask you to provide this information. When you place an order with Raúl Asencio Pastelerías, S.L., we need to store personal information such as your name, address, email address, telephone numbers, shipping address, and credit card billing address so that we can process and complete your order. In addition, we may also obtain information as a result of authentication or identity checks. If you wish to be included in our mailing list, we will ask for your prior authorization.

Furthermore, when you visit our website, we will collect data known as “clickstreams” (server address, domain name, etc.). This information, together with the details you have provided, allows us to tailor your future visits to your needs.

We only retain your personal information for a period of time that is reasonably necessary to fulfill the purposes for which it was collected.

 

How do we use it?

Raúl Asencio Pastelerías, S.L. may use your personal information to process orders and payments. We will also use your data to fulfill and deliver your orders and to manage your

account. The personal information you provide may be disclosed to credit reference or fraud prevention agencies, which may keep a record of this information.

The personal information you provide to us in order to process and deliver your order will be used in accordance with the provisions of the General Terms and Conditions of Sale.

We may use your information to organize events, compile statistics, or perform other functions of the website, as well as to provide you with the services available on the website. If there is a legal obligation, we may disclose your information to any competent regulatory authority. We may also disclose your information in response to a legitimate and mandatory request from a competent authority or in response to a court order or otherwise in accordance with applicable law, regulation, legal process or enforceable government request, or any other requirement established by law; to enforce the General Terms and Conditions of Sale, including investigating potential violations thereof; to detect, prevent, or otherwise address fraud, security, or technical issues; or to protect against imminent harm to the rights and property of Raúl Asencio Pastelerías, S.L.

We may also use your personal information to send you information and material by email and/or SMS, including product details and special offers and newsletters that we believe may be of interest to you. These may relate to our products or the products of our business partners and/or licensees. This information will only be sent to you if you give us your prior consent.

In addition, we may use your personal information to analyze visits to the website and determine the individual and collective interests of visitors to the website. This will provide us with information that will enable us to improve the products, services, features, or promotions that may be of interest to you, and to improve the design of the website to better meet the needs of our users.

Similarly, we collect your personal data through the various forms contained on the website so that you can process cancellations, returns, and/or changes in relation to products purchased from Raúl Asencio Pastelerías, S.L. and so that we can respond to your questions, send you our newsletter, manage your complaints, and, if you request and authorize it in advance, to include you in the personnel selection processes organized by Raúl Asencio Pastelerías, S.L. to work in our offices and/or stores.

 

Opt-in

When you register, we will provide you with a link to the Privacy Policy and a consent button for the collection of personal data. In addition, you will have the option to subscribe to our Newsletter, which we will send you by email and which will include information about new products, features, improvements, special offers, contests, and events of interest. These notices may include marketing information about Raúl Asencio Pastelerías, S.L., our affiliates or selected partners and/or our exceptional marketing promotions.

You can unsubscribe from any service you have subscribed to or update your subscription at any time. Any email or newsletter we send will contain an automatic and easily accessible link allowing you to unsubscribe (opt out).

 

How do we protect it?

We use our best efforts to ensure the security, integrity, and privacy of the information you have provided to us. To ensure the security of your data, we have established a series of security measures and safeguards. Your personal data is stored on secure networks that can only be accessed by a limited number of people with special access rights who are committed to maintaining the confidentiality of this information. In addition, we will take reasonable steps to ensure that the partners to whom we transfer data provide adequate protection for such personal information.

Despite these measures, whenever you provide your personal data on the Internet, there is a risk that this information may be intercepted and used by third parties beyond our control. Although

Raúl Asencio Pastelerías, S.L. makes every effort to protect your personal data and your privacy, we cannot guarantee the security of the information you provide via the Internet, which is your own responsibility.

 

Third parties

Your data may be transferred to partners who host our websites and to third parties who assist us in the design and use of the website or provide us with services or analyze the data collected. These third parties will use the data solely for the purpose of carrying out the tasks described above, and they undertake to respect and maintain personal data as required by law. In addition, your data may be transferred to other companies within our group for the purposes described above in this Privacy Policy. If you do not wish to receive information from companies within the group, please send us an email toinfo@raulasencio.es . Apart from these cases, we do not sell, market or transfer your personal data in any way to third parties without first informing you and always in accordance with the data protection legislation in force.

 

Links

We may include hyperlinks on this website to other websites or resources managed by third parties other than Raúl Asencio Pastelerías, S.L., including advertisers. Raúl Asencio Pastelerías, S.L. has not reviewed all of the websites linked to this website and is not responsible for the content or accuracy of these external websites or the availability of such external websites or resources; and does not endorse or accept responsibility, directly or indirectly, for the privacy practices or content of these websites, including (without limitation) any advertising, products or other materials or services on the website or available on such websites or resources, nor for any damages, losses or infringements caused or allegedly caused by the use of, or in connection with the use of, or dependent on such content, goods or services available on such websites or external resources.

 

Cookies

During your visit to the website, Raúl Asencio Pastelerías, S.L. may collect information through the use of cookies. A cookie is a small text file that a server can place on a user’s computer hard drive. It contains information about the user’s visit to the website. Cookies may be used to collect specific information during your visit to the website. This information may help Raúl Asencio Pastelerías, S.L. to ensure that the website and services are tailored as closely as possible to the needs and preferences of its users.

You can set your Internet browser to notify you each time a new cookie is stored on your computer so that you can decide whether to accept or reject it. Please refer to the help section of your Internet browser for specific instructions.

Please note that some parts of the website may not function properly if you reject cookies.

To allow, view, block, or delete cookies installed on your computer, you can do so by configuring the options of the browser installed on your computer.

For example, you can find information on how to do this if you use the following browser: Firefox here: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we Chrome here: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647 Explorer here: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

Safari from here: http://support.apple.com/kb/ph5042 Opera from here: http://help.opera.com/Windows/11.50/es-ES/cookies.html

 

User Rights

In accordance with current data protection regulations, you have the right to access, rectify, delete (or right to be forgotten), limit the processing, portability of your data, and oppose the processing, as well as revoke your consent to receive information about promotions and other matters of interest related to Raúl Asencio Pastelerías, S.L., at any time. To do so, you must send a request to Raúl Asencio Pastelerías, S.L., with registered office at Parque Doctor Calatayud 18, 03680, Aspe (Alicante), Spain, or by email to the following address: info@raulasencio.es

 

Changes to the Privacy Policy

Raúl Asencio Pastelerías, S.L. reserves the right to rectify, modify, and/or replace all or part of this website, the information and materials contained therein, as well as the Privacy Policy. Please check our Privacy Policy periodically for possible changes or modifications.

 

No waiver

In the event that Raúl Asencio Pastelerías, S.L. does not apply any of the provisions set forth in the preceding paragraphs, this shall not be construed, under any circumstances, as a waiver of such provision.